Surface and deep acting and perceived job insecurity for Canadians and Immigrants

Abkhiz, Azam (2023) Surface and deep acting and perceived job insecurity for Canadians and Immigrants. Masters thesis, Memorial University of Newfoundland.

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Job insecurity is a pressing global concern, particularly as the workforce in many countries is aging, leading to an increased demand for immigrants to address labor shortages. Regrettably, Canadian jobs have become progressively precarious, disproportionately affecting employees in lower socioeconomic or social class positions, as well as racial and ethnic minorities and immigrants, who face heightened levels of job insecurity compared to their counterparts in higher socioeconomic statuses. Consequently, immigrants may find themselves compelled to engage in both surface and deep acting techniques to maintain their employment and secure their livelihoods. To explore this issue, a cross-sectional online survey was conducted, involving the participation of 294 individuals, including Canadian citizens, permanent residents, and immigrants. Interestingly, the results indicated no significant differences between immigrants and non-immigrants in terms of job insecurity or the requirements for surface or deep acting. These findings shed light on the potential similarities in the experiences and coping strategies employed by individuals from diverse backgrounds within the Canadian workforce. Limitations and directions for future studies are discussed.

Item Type: Thesis (Masters)
Item ID: 16157
Additional Information: Includes bibliographical references (pages 67-79)
Keywords: perceived job insecurity, surface acting, deep acting, immigrants, emotional exhaustion, emotional labor
Department(s): Business Administration, Faculty of
Date: October 2023
Date Type: Submission
Digital Object Identifier (DOI):
Library of Congress Subject Heading: Job security--Canada; Immigrants--Employment--Canada; Minorities--Employment--Canada; Canadians--Employment--Canada; Immigrants--Canada--Economic conditions; Minorities--Canada--Economic conditions; Canadians--Canada--Economic conditions

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