Technostress and disengagement from knowledge sharing: an empirical analysis

Mahapatra, Monalisa (2020) Technostress and disengagement from knowledge sharing: an empirical analysis. Masters thesis, Memorial University of Newfoundland.

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Knowledge sharing is important for organizations to generate new and innovative ideas and to sustain competitive advantage in the volatile business environment. However, there exist various counterproductive knowledge behaviors and, in this study, I focus on one such behaviors known as “disengagement from knowledge sharing”. Using the Job Demands-Resources framework, I intended to understand whether information and communication technologies (ICTs) related phenomena in workplace setting such as technostress creators and technostress inhibitors influence employees’ disengagement from knowledge sharing. Using online survey methodology, I collected data from full time employees, who regularly use ICTs for their professional tasks. The analysis was conducted with the partial least squares path modeling method in SmartPLS software. The results show technostress creators influence disengagement from knowledge sharing and this relationship is mediated by burnout. Finally, I also discussed the implications, limitations, and future research directions of the study.

Item Type: Thesis (Masters)
Item ID: 14737
Additional Information: Includes bibliographical references (pages 50-56).
Keywords: Disengagement from knowledge sharing, Technostress Creators, Technostress Inhibitors, Job Demands-Resources framework, ICTs
Department(s): Business Administration, Faculty of
Date: October 2020
Date Type: Submission
Digital Object Identifier (DOI):
Library of Congress Subject Heading: Information technology--Psychological aspects; Employees--Job stress.

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