The impact of information technology in student affairs and services

Belbin, Bruce (2000) The impact of information technology in student affairs and services. Masters thesis, Memorial University of Newfoundland.

[English] PDF (Migrated (PDF/A Conversion) from original format: (application/pdf)) - Accepted Version Available under License - The author retains copyright ownership and moral rights in this thesis. Neither the thesis nor substantial extracts from it may be printed or otherwise reproduced without the author's permission. Download (11MB) [English] PDF - Accepted Version Available under License - The author retains copyright ownership and moral rights in this thesis. Neither the thesis nor substantial extracts from it may be printed or otherwise reproduced without the author's permission. (Original Version)

Abstract

Student affairs and services professionals are experiencing many changes in the way they conduct their traditional programming and support initiatives. One of these major changes stems from rapid developments in the field of Information Technology (IT), including computer programming applications, efficiency models, and innovative techniques centered around student support. How these professionals adapt to such changes will impact on how student services are managed and delivered. This folio presents a discussion of the current state of student affairs and services, preparation initiatives for new professionals entering this area, and future directions the profession may take. The primary research question addressed was: How can student affairs professionals embrace, adapt, and utilize information technology in the profession? -- This folio was a study of various research initiatives from post-secondary administrators and managers including articles, books, and research projects detailing IT impacts. In addition, interviews were conducted with six post-secondary administrators in the field of, or related to, student services. Their perspectives on the acceptance and utilization of technology and what the future may hold for student affairs and services if technology is fully utilized, were presented in consideration of what future service models might look like. -- The research highlights several key points. Current student service practices are embracing IT opportunities slowly. The profession is challenged by restrictions in financial resources and the ability to operate in new environments that are technologically advanced. The prioritization of this challenge has been further restricted by the limited availability of relevant operational models involving technology in student services. Another key element is the importance of appropriate training and preparation of personnel. This includes the education of current professionals and the integration of new professionals with technical training into the student services profession. IT opportunities also produce issues of confidentiality, effectiveness, and the need for a systematic and intentional process of learning and application of IT skills. The future of student services and IT development is certain to be one of opportunity and challenge. The research found that senior administrators realize the potential of IT development but agree that the profession must define itself as the architects and program developers of the IT resource. This folio concludes with recommendations that there is need for further study and research on the development of IT services.

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