Increasing cultural sensitivity: development of a tool kit

Howell, Ivy Joanne (2015) Increasing cultural sensitivity: development of a tool kit. Practicum Report. Memorial University of Newfoundland. (Unpublished)

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Abstract

Issues and Objectives: Incorporating cultural considerations into the patient’s plan of care promotes patient safety and satisfaction (Smith, 2010). This was identified as an area of improvement for Carbonear General Hospital (CGH) therefore a Tool Kit was developed. Practicum Methods: A literature review was conducted to identify key elements of culturally competent care and to identify tools to promoting such care. In order to identify current practices, key issues, needs and available resources, consultations were conducted with three groups of key stakeholders: nurses and managers from CGH, support services and client relations. Results: Information collected led to the development of a Tool Kit, consisting of three sections, which will assist nurses from CGH in delivering culturally competent care. The Decision Tree outlines the steps to follow and identifies the cultural characteristics to assess. The Cultural Assessment Guide lists each cultural characteristic, reason to assess it, relevant assessment cues and questions, and interventions. The Resources and Strategies section summarizes relevant resources, suggested strategies and helpful tips that provide guidance and clarification regarding the cultural needs. Conclusion: The developed Increasing Cultural Sensitivity Tool Kit is ready for trial at CGH. After the completed trial period, revisions will be made as necessary and it will be determined if the Tool Kit can be adapted for regional implementation.

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