Development of a nurse incivility infographic to enhance awareness and recognition of incivil behaviors

Dunn, Casey A. (2021) Development of a nurse incivility infographic to enhance awareness and recognition of incivil behaviors. Practicum Report. Memorial University of Newfoundland. (Unpublished)

[English] PDF - Accepted Version Available under License - The author retains copyright ownership and moral rights in this thesis. Neither the thesis nor substantial extracts from it may be printed or otherwise reproduced without the author's permission. Download (1MB)

Abstract

Background: Nurses experience high rates of incivility in the workplace that can negatively affect their work life and patient health care outcomes. Incivility is negative, rude, or discourteous behaviors that are intentional or unintentional. Despite efforts to mitigate nurse workplace incivility many nurses lack an awareness about what constitutes incivil behaviors, their participation in incivility, and strategies to address it. Purpose: The purpose of this practicum project was to develop a resource (i.e., infographic) that will help nurses address nurse incivility through an increase in knowledge and recognition of incivil behaviors. Methods: Three methods informed the practicum and the development of the infographic. An integrative literature review, key stakeholder consultations, and an environmental scan of existing resources related to nurse incivility. Knowles’ Theory of Andrology and Bandura’s Social Learning Theory informed the infographic development. Results: The literature review and stakeholder consultations identified nurse incivility as a problem. They provided background as to the contributing factors to nurse incivility, its impact and strategies to address it. The environmental scan confirmed the lack of resources that specifically address nurse incivility. As a result, an infographic was designed and an implementation and evaluation plan proposed. Conclusion: This project demonstrates an application of the advance nursing competencies including education, research, leadership, and communication and collaboration. An evidenced educational resource was developed that can decrease nurse incivility and improve patient health care outcomes in the process.

Actions (login required)

View Item