Communication in educational leadership in Canada: a qualitative case study

Mensah, Charity (2018) Communication in educational leadership in Canada: a qualitative case study. Masters thesis, Memorial University of Newfoundland.

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Abstract

Communication plays a vital role in the success of any organization, including institutions of higher learning. Ineffective communication can hinder the growth of institutions and organizations. The sender of an information must ensure the receiver gets the information without distortion. The communication process is incomplete without feedback. Administrators in higher learning institutions must communicate effectively if they want to achieve their goals and objectives. Though communication can be said to be synonymous with effective leadership, the literature reveals little research on this topic in a university setting. This study examined the communication process between senior administrators and faculty members in one university in Ontario Canada. Semi structured interviews were used to gather data from senior administrators and faculty members. Findings revealed channels of communication used and preferred by both administrators and faculty. Some of these channels included emails and face to face interactions. Though email was the most used channel of communication in this case study, both participants preferred face to face interactions such as meetings. This was preferred because it allows communicators to give live feedback interpreted through body language and facial expressions.

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