What time do you close? Determining library services with an evidence-based approach

McGillis, Louise (2010) What time do you close? Determining library services with an evidence-based approach. In: 2nd Qualitative and Quantitative Methods in Libraries (QQML2010), May 25-28, 2010, Chania, Crete, Greece. (Unpublished)

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Abstract

In a world where students demand 24/7 access to study space how do library leaders in small institutions with limited financial and human resources respond to this challenge? The theme of this session is to examine how the collection and analysis of qualitative and quantitative data can help shape and direct the delivery of the specific and often challenging service of library hours. At the Ferriss Hodgett Library, a small university campus library in Corner Brook, Newfoundland, Canada we used a variety of data including LibQUAL, quick polls, usage statistics and user comments to inform our decision making processes. The result has been a expansion of hours, greater staff involvement in the provision of library services and the development of a process of working with data that can be used when evaluating other library services or proposing new ones.

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